How to Unlock Attachments

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Information

Title	How to Unlock Attachments

Summary	When a claim fails to send, unlocking attachments using the WorkCenter Appraisal Reset Utility may allow the claim to send.

Objective	Provides instructions for unlocking attachments.

Environment	WorkCenter Appraisal

Procedure

Click the Settings (gear) icon on the bottom left of the page.
Click General.
Scroll down to Utilities, and then click Reset a Claim.
Select the Claim.
Click the Reset button. A Warning box will appear. You are given a choice to Cancel, Unlock Attachments, or Reset Claim.
Click Unlock Attachments.
The attachments will be unlocked and the message: "Attachments were successfully unlocked" will display.
Click Claims icon to exit Settings and return to the claims list.

Additional Notes

URL Name	How-to-Unlock-Attachments-HT