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How to Unlock Attachments

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TitleHow to Unlock Attachments
SummaryWhen a claim fails to send, unlocking attachments using the WorkCenter Appraisal Reset Utility may allow the claim to send.
ObjectiveProvides instructions for unlocking attachments.
EnvironmentWorkCenter Appraisal
Procedure
  1. Click the Settings (gear) icon on the bottom left of the page.
  2. Click General.
  3. Scroll down to Utilities, and then click Reset a Claim.
  4. Select the Claim.
  5. Click the Reset button.  A Warning box will appear.  You are given a choice to Cancel, Unlock Attachments, or Reset Claim.
  6. Click Unlock Attachments.
  7. The attachments will be unlocked and the message: "Attachments were successfully unlocked" will display.
  8. Click Claims icon to exit Settings and return to the claims list.
Additional Notes
URL NameHow-to-Unlock-Attachments-HT

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