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"Not Serialized xxxxx. Previously Connected VCI is no Longer Available. Please Select New VCI or Use USB Connection."

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Title"Not Serialized xxxxx. Previously Connected VCI is no Longer Available. Please Select New VCI or Use USB Connection."
SummaryOther error includes: "Connection failed selected: VCI is not available to connect. It may be connected to another handset."
ObjectiveInstructions for re-connecting the VCI to the MD-350.
EnvironmentMD-350 with VCI.
Procedure
  1. Connect the VCI to the top of the MD-350 using the provided VCI Cable (Labeled: Handset To VCI Communications Only).
  2. Connect the Power Supply cable to the top of the VCI.  The Power Supply Cable should be plugged into a wall outlet/power strip.
  3. In MD-350 VCI Connection Manager window, click Refresh Scan, and the MD-350 will connect to the VCI.  If not, select Connect next to your VCI in the list. Test the VCI and MD-350 connection by scanning a vehicle.
  • If issue not resolved, Power Off and Power On the Mitchell Diagnostics tool, then repeat Step 3.
Additional Notes
URL NameNot-Serialized-xxxxx-Previously-Connected-VCI-is-no-Longer-Available-Please-Select-New-VCI-or-Use-USB-Connection

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