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Required Open TCP Firewall Ports For Mitchell APD Applications

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TitleRequired Open TCP Firewall Ports For Mitchell APD Applications
SummaryPorts and protocols needed to allow Mitchell applications to communicate across a firewall, over the Internet, or inside a corporate intranet.
Symptoms

This document details the ports and protocols needed to allow Mitchell applications to communicate across a firewall, over the Internet, or inside a corporate intranet.

EnvironmentABS, ABSe, eClaim, eGlassMate, GlassMate, MCM, RepairCenter, Mitchell Connect, QRP, SceneAccess, SceneExchange, Mitchell Estimating (UltraMate), WorkCenter, MDM
Cause
A network firewall is necessary to protect vital company data from intruders. To ensure proper data flow, a firewall must be configured to allow communication between Mitchell applications and a Mitchell host or between clients and servers in a corporate intranet.
Resolution
Mitchell Application Port Config 

 

Application

Ports

Notes

 
ABS25, 587SMTP e-mail routing
2638, 49152, 49153Sybase DB communications
135-139TCP and UDP ports required for Windows File Sharing - needed for client workstations to access server's installation share point
445Active Directory and/or NetBIOS communication (should be open by default)
ABSe
(Client & Server)
80 or 8110Port depends on ABSe system configuration
  • www.cimsonline.com required via port 80 to perform updates
  • Single shop/DB: TCP 80 or 8110 for LAN client access
  • Multi-shop/Single or multi-DB: 80 or 8110 for LAN client access as above, AND also needs to be open between ABSe servers
  • Mitchell also recommends VPN between servers for additional security
eClaim2638, 49152. 49153For Sybase DB Communications
eGlassClaim80, 443100% online application
GlassMate443For connection to https://glasssoap.emitchell.com
  • Multi-user setup: Only workstations designated with 'enable PC Comm' need 443 open to internet
1443Multi-user workstation/server communications
135-139TCP and UDP ports required for Windows File Sharing - needed for client workstations to access server's installation share point
445Active Directory and/or NetBIOS communication (should be open by default)
MCM80, 443Used for communications with Mitchell host
RepairCenter80, 443In addition to ensuring your ports are open, make sure https://*.mymitchell.com is included as a Trusted Site within IE security settings. Within IE, go to the Tools pulldown menu, select Internet Options, then the Security tab. At the top of the security tab, click the green checkmark for Trusted sites, click the Sites button, and then Add https://*.mymitchell.com
Mitchell Connect80, 443100% online application (however, see below)
•  Interacts with locally installed estimating applications for import and export of Mitchell Estimating estimates, and Cieca compliant EMS files. (Multi-user setup may use network mapped drive's for Cieca compliant EMS Import/Export).
Mitchell Diagnostics (MD-200 & MD-350)80, 443, 123Domain, (Port), Affected Functionality:
*.service-solutions.com (443) Authorizes updates to firmware, software and coverage; Report Uploads and (80) Allows scan to update firmware, software, and coverage.
*.servicesolutionsportal.com (443, 80) Allow scanner to register and check for subscription authorizations.
*.esitronic-web.com  (443) MD350 only (Wiring Diagrams).
*.rackcdn.com  (443) Receive software packages for updates.
Standard Time Synch protocol port (123) NTP (Network Time Protocol) over UDP Port Only (Does not use TCP).
 
SceneExchange80, 443100% online application
QRP80, 443For connection to qrp.mitchell.com
Mitchell Estimating Mitchell Estimating itself does not communicate via IP ports. All host communications are via MCM.
See above.
Mitchell Download Manager (MDM)80, 443

In order to function properly and be able to download monthly updates, a system running MDM has to meet the following network dependencies:

•  The ability to run Microsoft Background Intelligent Transfer Service (BITS):​ http://msdn.microsoft.com/en-us/library/aa362708.aspx
•  The ability to communicate via the HTTP protocol (port 80) to the following URL: http://cdn.mitchell.com/
"(When tested using an Internet browser, HTTP error 403 will be received)."
•  The ability to communicate via the HTTPS protocol (port 443) to the URLs with the following domain name: https://services.mymitchell.com/
(This can be tested using this URL: https://services.mymitchell.com/DocStorePublicService/DocStorePublicService.svc/)"
•  Ability to communicate with XMPP Open Fire server via the HTTPS protocol (port 443) to the following URL:https://xmpp.mitchell.com:443/http-bind/
If any of these dependencies are not met, MDM will not perform correctly.

WorkCenter80, 443Also applicable to subordinate apps:
  • Compliance
  • Dispatch
  • Review
  • Total Loss
Additional Notes
URL Name00002035s-HT
Validation StatusValidated

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