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Error: Downloading the Update Failed

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TitleError: Downloading the Update Failed
SummaryError 'Downloading the update failed' when attempting to download and complete update installation of RepairCenter.
During RepairCenter update download, the following error occurs:

Downloading the update failed. Please try again.
Possible enviromental causes
Solution 1:
  1. Confirm that the system time and date are correct.
  2. Correct time and date (may require shop IT)

Solution 2:
  1. Uninstall RepairCenter. 
  2. Manually delete leftover RepairCenter folders:
    1. C:\Program Files\Mitchell\RepairCenter
    2. C:\Program Files (x86)\Mitchell\RepairCenter
    3. C:\ProgramData\Mitchell\RepairCenter
  3. Reinstall RepairCenter.
  4. If issue persists, proceed to Solution 2.
Solution 3:

The RepairCenter log file found at C:\ProgramData\Mitchell, RepairCenter.log or RepairCenter.log.xml, will have generated the following error:

The difference between the request time and the current time is too large.
  1. Make note of the date/time shown in the bottom right corner of the screen on the server/workstation in question.
  2. Verify that the date/time and timezone listed are correct.
  3. If the date/time is incorrect:
    1. Right click the clock and select Adjust date/time.
    2. Change the date/time or timezone to the correct values.
    3. Click OK to close and save changes.
  4. Attempt RepairCenter update download again.
Solution 4:
  1. Go to and complete the form to have the license email sent to obtain the shops current version download link. 
  2. Download RepairCenter from the link within the license email. 
  3. Run the RepairCenter installer that was downloaded from the License email. 
  4. Launch RepairCenter. 
  5. Verfiy RepairCenter is updated:Go to Help. Select the down arrow. Select About RepairCenter
Additional Notes
URL NameDownloading-the-update-failed-HT
Validation StatusWork in Progress



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