Knowledge Base

Search Results

 
Article

"Either there is no default mail client or the current mail client cannot fulfill the messaging request."

« Go Back

Information

 
Title"Either there is no default mail client or the current mail client cannot fulfill the messaging request."
SummaryThe error is displayed when trying to use any email function in a Mitchell product, even though a default email program is setup for Windows.
Symptoms
The following error is displayed when trying to use any email function in a Mitchell product, even though a default email program is setup for Windows:

"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client."

Sometimes shown instead:

"There is no email program associated to perform the requested action."

EnvironmentRepairCenter, eClaim, GlassMate, TruckEst
Cause
This issue may occur if the Outlook registry key is corrupted. When other programs try to use the Outlook Simple MAPI interface, the programs cannot retrieve the required information from the registry.

Additionally, if a 64 bit version of office or outlook is installed, they need to be removed and the associated DLLs removed as well.  Currently, only 32 bit 3rd party applications are supported for sending emails through MAPI.



 
Resolution
This is an issue with the Windows Operating System. Please work with your IT department to resolve the issue with the MAPI components on the workstation.  
Additional NotesFor a test of the workstation, you can install Mozilla Thunderbird and set that as the default email program.
URL NameEither-there-is-no-default-mail-client-or-the-current-mail-client-cannot-fulfill-the-messaging-request
Validation StatusValidated

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255