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"Login Name not found" when attempting to log into Mitchell Connect.

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Title"Login Name not found" when attempting to log into Mitchell Connect.
SummaryUser receives an error "Login Name not found" when attempting to log into Mitchell Connect.
Symptoms
Shop is attempt to log into Mitchell Connect.
  1. Enters Username and Password and clicks Sign In
  2. Receives error "Login Name not found"
  3. Click on Forgot username?
  4. Enters email address and clicks Send Username
  5. Receive warning "We couldn't find "email address" in our records."

 
EnvironmentMitchell Connect
Cause
User is using an incorrect URL for Mitchell Connect.  Shop is in Canada and is attempting to log in to the US Site or shop is in US and attempting to log into the Canadian site.
Resolution
Have the user attempt to log into the correct URL for Mitchell Connect.

US - https://repaircenter.mymitchell.com/connect/
Canada - https://repaircenterca.mymitchell.com/connect/
Additional Notes
URL NameLogin-Name-not-found-when-attempting-to-log-into-Mitchell-Connect
Validation StatusWork in Progress

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