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Mitchell Connect Desktop Agent System Tray Icon Disappears Upon Mouseover

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TitleMitchell Connect Desktop Agent System Tray Icon Disappears Upon Mouseover
SummaryMitchell Connect has crashed without a message.
When mousing over the Mitchell Connect Desktop Agent icon in the system tray, the icon disappears.
EnvironmentMitchell Connect, Mitchell Cloud Estimating, Windows 10
  1. Navigate to the %appdata%\Mitchell\RepairCenterConnect directory.
  2. Right-click the Mitchell.DesktopAgent.UI.exe file and click Properties.
  3. On the Compatability tab, enable Run this program as an administrator. Then, click OK.
If multi-user UltraMate is used, follow these steps to create an administrator drive map for the UltraMate install:
  1. Identify the server name and share name for the UltraMate install drive.
  2. Click Windows Start and type CMD.   Right-click and select options to run as administrator.
  3. From the command line in the administrator command window, type the following:
    1. net use X: "\\ServerName\ShareName" /persistent:yes     (Replace X with the actual install drive.  Note there is a space after the close quote after ShareName and before the slash in  /persistent:yes)
  4. Click Windows Start and type regedit.  Double-click to open the registry.
  5. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
  6. Right-click on the System folder and select New > DWORD (32 bit) Value.
  7. Enter EnableLinkedConnections.
  8. Double-click the entry to open it. Change the value from 0 to 1.  Click OK.
  9. Reboot the computer in order for the registry changes to take effect.
Additional Notes
URL NameMitchell-Connect-Desktop-Agent-System-Tray-Icon-Disappears-Upon-Mouseover
Validation StatusValidated



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