Mitchell Connect Desktop Agent System Tray Icon Disappears Upon Mouseover

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Information

Title	Mitchell Connect Desktop Agent System Tray Icon Disappears Upon Mouseover

Summary	Mitchell Connect has crashed without a message.

Symptoms

When mousing over the Mitchell Connect Desktop Agent icon in the system tray, the icon disappears.

Environment	Mitchell Connect, Mitchell Cloud Estimating, Windows 10

Cause

Unknown

Resolution

Navigate to the %appdata%\Mitchell\RepairCenterConnect directory.
Right-click the Mitchell.DesktopAgent.UI.exe file and click Properties.
On the Compatability tab, enable Run this program as an administrator. Then, click OK.

If multi-user UltraMate is used, follow these steps to create an administrator drive map for the UltraMate install:

Identify the server name and share name for the UltraMate install drive.
Click Windows Start and type CMD. Right-click and select options to run as administrator.
From the command line in the administrator command window, type the following:
1. net use X: "\\ServerName\ShareName" /persistent:yes (Replace X with the actual install drive. Note there is a space after the close quote after ShareName and before the slash in /persistent:yes)
Click Windows Start and type regedit. Double-click to open the registry.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
Right-click on the System folder and select New > DWORD (32 bit) Value.
Enter EnableLinkedConnections.
Double-click the entry to open it. Change the value from 0 to 1. Click OK.
Reboot the computer in order for the registry changes to take effect.

Additional Notes

URL Name	Mitchell-Connect-Desktop-Agent-System-Tray-Icon-Disappears-Upon-Mouseover

Validation Status	Validated