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Repair Order Will Not Update in RepairCenter
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Information
Title
Repair Order Will Not Update in RepairCenter
Summary
Symptoms
Accept supplement button is not enabled in RepairCenter
Environment
Cause
Common reasons a repair order (RO) will not update in Repaircenter:
The EMS file has not been exported or created from estimate and is not present in export folder.
The path between the estimating system and RepairCenter is broken.
The file name associated with the repair order is not the same as the exported estimate.
Resolution
The EMS file has not been exported or created from estimate and is not present in export folder.
Open the estimate in estimating system, and re-export EMS files.
Verify that EMS files have been created in set export path.
Under Repair Orders tab, click the refresh button.
Select RO to be updated.
Click
Accept Supplement
.
For more info refer to
How to Import a Supplement for a Repair Order
The path between the estimating system and RepairCenter is broken.
Verify path directories in RepairCenter and estimating program and correct as needed.
For more information, refer to the following articles:
How to Set the Import/Export EMS Paths For RepairCenter
How to Enable EMS and Configure the EMS Paths in UltraMate
How to find import and export paths in CCC
How To Setup Audatex EMS Export
The file name associated with the repair order is not the same as the exported estimate.
Click to select repair order (RO) to be updated from the white board.
Right-click on selected RO.
Select
Job Data Refresh
from menu.
In the Job Data Refresh window, locate the "File Info" section.
Locate and make note of the "File Info" section.
Make note of the "Name" and the "Type" fields.
The Name will display the EMS associated with RO
The Type will display the estimating system used: ADPEMS - Audatex, CCCEMS - CCC One, or MITCHEMS - Ultramate
If the file name displayed does not match with files in export folder:
Search for estimate in RepairCenter for attachment to another RO.
If estimate is found attached to another RO, refer to article
122073 RC incorrectly and automatically associates estimates with ROs
for workaround.
Check for the creation of a new opportunity.
If a new opportunity is found, merge with existing Repair Order.
Additional Notes
URL Name
Repair-Order-Will-Not-Update-in-RepairCenter
Validation Status
Work in Progress
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