Repair Order Will Not Update in RepairCenter

Accept supplement button is not enabled in RepairCenter

Common reasons a repair order (RO) will not update in Repaircenter:

• The EMS file has not been exported or created from estimate and is not present in export folder.
• The path between the estimating system and RepairCenter is broken.
• The file name associated with the repair order is not the same as the exported estimate.

​The EMS file has not been exported or created from estimate and is not present in export folder.

1. Open the estimate in estimating system, and re-export EMS files.
2. Verify that EMS files have been created in set export path.
3. Under Repair Orders tab, click the refresh button.
4. Select RO to be updated.
5. Click Accept Supplement.

For more info refer to How to Import a Supplement for a Repair Order

The path between the estimating system and RepairCenter is broken.​
​
Verify path directories in RepairCenter and estimating program and correct as needed.
For more information, refer to the following articles:

• How to Set the Import/Export EMS Paths For RepairCenter
• How to Enable EMS and Configure the EMS Paths in UltraMate 
• How to find import and export paths in CCC
• How To Setup Audatex EMS Export

The file name associated with the repair order is not the same as the exported estimate.

1. Click to select repair order (RO) to be updated from the white board.
2. Right-click on selected RO.
3. Select Job Data Refresh from menu.

4. In the Job Data Refresh window, locate the "File Info" section.

5. Locate and make note of the "File Info" section.
6. Make note of the "Name" and the "Type" fields.
   • The Name will display the EMS associated with RO
   • The Type will display the estimating system used: ADPEMS - Audatex, CCCEMS - CCC One, or MITCHEMS - Ultramate
7. ​If the file name displayed does not match with files in export folder:
   • Search for estimate in RepairCenter for attachment to another RO.
     • If estimate is found attached to another RO, refer to article 122073 RC incorrectly and automatically associates estimates with ROs for workaround.
   • Check for the creation of a new opportunity.
     • If a new opportunity is found, merge with existing Repair Order.