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The specified user ID is not valid. Please correct the error and click Continue. Message occurs when logging into WorkCenter

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TitleThe specified user ID is not valid. Please correct the error and click Continue. Message occurs when logging into WorkCenter
SummaryUser is trying to log into WorkCenter but gets message "The specified user ID is not valid. Please correct the error and click Continue".
Symptoms
User is trying to log into WorkCenter but gets message "The specified user ID is not valid. Please correct the error and click Continue".
 
EnvironmentWorkCenter Common Functions, Internet Explorer 10 & 11
Cause
Possible Causes:
  • Caching is corrupted
  • Internet Explorer is not setup for WorkCenter
Resolution
Step 1 Clear Cache, Cookies and Temp files
  1. Click "How to Delete Internet Explorer Cookies, Website Data and Temporary files and website files and clear cache" for instructions.

Step 2 Configure Internet Explorer Settings
  1. Click "How to Set Internet Explorer Compatibility Mode, Popups and Trusted Sites"  for instructions.
Additional Notes
URL NameWC-Common-Functions-The-specified-user-ID-is-not-valid-Please-correct-the-error-and-click-Continue-Message-occurs-when-logging-into-WorkCenter-HT
Validation StatusWork in Progress

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